CUSTOMER CARE

 

Due to COVID-19, we are experiencing longer than normal processing and shipping times. Thank you for being patience with us as we work hard to deliver the oil that you love and deserve.

Have any questions or concerns ? We’re  ready to help! Call us @ (413) 6RO-YALO or send us an email to
 royaloilfashion@gmail.com

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FAQ

How do I track my order?

Tracking numbers are assigned to packages after your order has been processed and will be emailed to you. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our location and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed online will be charged based  on USPS shipping cost.  An additional 1.99 handling fee is added to each purchase. Packages are mailed through USPS and you should receive your package within 2-7 days from shipping date. 

  • Check your e-mail. You were required to enter an e-mail address during Checkout. You will receive e-mails at your address keeping you up-to-date about the shipping status of your order.

  • Contact us via e-mail  if you still have questions about your order.

 

 

What are your delivery options?

Orders are packed and shipped Monday-Saturday only. Most orders are shipped within 2-10 days from the order date. Orders of 10+ may ship 5-21 days from order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed.

 

How do I return an item?

Due to the spread of COVID-19, we are no longer accepting returns. If your item  is damaged or defective upon arrival, please contact our customer care for further assistance on how to replace  your item(s).

What are my payment options?

We accept the following forms of payment:

  • Visa

  • Master Card

  • Discover

  • American Express

  • Paypal

  • Online prices are subject to change. RoyalOil reserves the right to change prices at any time without prior notice. However, once you receive confirmation of your order, the price payable in respect of that order will not be changed. Online prices or promotions may vary.
     

Please note that despite careful updates, from time to time there may be information on royaloifashion.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your Royal Oil purchase, you may contact our customer care for further assistance.

 

What is your return and exchange policy?

Due to the spread of COVID-19, we are no longer accepting returns or exchanges. We will not exchange or refund on custom orders. All purchases are FINAL. Please contact us if you need further assistance.